Xavu CRM Software
Xavansa Information Systems Pvt. Ltd. is an established CRM Software development company. Customer relationship management is a very effective model that industries use for interacting with their potential customers in an efficient way. CRM is a customer oriented feature with service response based on customer input, one-to-one solutions to customers’ requirements, direct online communications with customer and customer service centers that help customers solve their issues.
The customer relationship aspect of any business is a very important link in the ladder of becoming a business empire. It plays a very big role in the growth of any industry. A poor customer relationship policy results in failure in an organization and ultimately collapse in business. Keeping a tight hold on old customers and gaining newer ones is the basic idea behind the business success. The same idea runs the CRM software. It is also used for managing and integrating different parts of a business that include marketing, sales support, and customer service. It acts as the middle person that brings the industry and its customers closer to each other.
We at Xavansa help you make your dream come true and your business prosper. The CRM software developed by us provides all basic features such as:
- Marketing Automation: With marketing automation capabilities, you can automate repetitive tasks to enhance marketing efforts to customers at different point of time.
- Sales Force Automation: This features helps in sales promotion and prevents duplicity of efforts between salesperson and customer. This feature automatically tracks a client account history which can be used for future sales and interaction. A little bit of intelligence can be applied and the choices given to the customer can be completely personalized which increases sales.
- Contact centre Automation: It is designed to reduce tedious aspects of a contact center agent’s job. It might include pre-recorded audio that assists in customer problem-solving and information dissemination. This reduces manual labor as you don’t need people to sit and answer calls at a customer care centre. Automating this step can help you classify incoming calls based on the nature of their query.
- Location based services: Our CRM system also include technology that creates geographic campaigns based on customer’s physical locations. It helps in expansion of networking on found sales prospect based location. Also, suggestions can be made based on what people in that area generally prefer
We are also expanding CRM outside of the core sales and marketing areas enabling a wider holistic view of a customer from one screen for a user.
Our clients are based in different sectors, such as healthcare, travel and hospitality, education, retail and manufacturing. Our clients are very pleased with the service provided by us and repeatedly given us an opportunity to serve them better.
We are also looking forward to work with clients based in other organizations as it will provide us a chance to prove our expertise. One of the major reasons that clients are happy with us is that we value their time and ours. We are known to deliver our products within the stipulated time.
If you are looking for good professional made CRM software for your organization, contact us right now!